Claims

If you are not completely satisfied with your flight, please submit your claim.

success

Thank You.

Your application has been submitted.

ERROR

Note! If your luggage is damaged during the flight, please fill in the form below. In case of damage, please attach a photo of your luggage.

Note! If you have not received your luggage at the airport after the flight please fill out the form below. For more convenient and therefore quick search of your luggage please attach the luggage label which you received at the registration of the luggage at the airport and PIR file which you received at the Lost&Found office at the airport.

Note! If you have left some of your belongings on board, please fill out the form below. Please describe what have you left and indicate your seat.

Note! If your flight has been delayed, cancelled or diverted please fill out the form below. Please attach related documents.

Note! If you haven’t received service/products purchased via online check-in platform, please fill out the form below. Please add purchase receipt, boarding pass and other supporting documents for the faster claim processing.

Contact details

Passengers

Name Last name
Please provide name as seen on the boarding pass
Please provide last name as seen on the boarding pass

Flight details

Starts with 6Y, LYX, MYX; 5-7 characters; no spaces
Departure, three letter airport code
Destination, three letter airport code

Bank details

Attach a document/-s Optional

pictures of damaged luggage, PIR file

IR file, Luggage label. Purchase receipt (if applicable)

boarding pass, travel voucher, service receipt(if applicable)

purchase receipt; boarding pass